Have a question ? We are here to help.
Looking for a quick answer? Our frequently asked questions are regularly updated for our most common customer queries.
What size should I choose?
We recommend choosing your regular size for the best fit, as our shoes are designed to match standard sizing. If you are between sizes, we suggest sizing up for a more relaxed and comfortable feel, especially if you plan to wear thicker socks or use them for extended activities. For a more precise fit, you can refer to our detailed size guide, which includes measurements and tips to help you find the perfect match for your feet.
Are your shoes good for sports & outdoors?
Yes, our shoes are crafted to support a wide range of activities, from everyday wear to more demanding sports and outdoor use. They are built with durable materials, responsive cushioning, and supportive structures to ensure stability and comfort throughout the day. Whether you're running, training, hiking, or simply exploring the city, our designs aim to provide reliable performance while maintaining a clean and modern look.
How long does shipping take?
Orders are usually processed within 1–2 business days after payment is confirmed. Once shipped, delivery times may vary depending on your location, but most orders arrive within 5–10 business days. You will receive a tracking number as soon as your order is dispatched, allowing you to monitor its progress in real time. Please note that during peak seasons or promotions, shipping times may be slightly extended.
Can I return or exchange my shoes?
Yes, we offer a hassle-free return and exchange policy to ensure your satisfaction. If you're not completely happy with your purchase, you can request a return or exchange within 14–30 days of receiving your order. To be eligible, items must be unworn, in their original condition, and include all original packaging. Our support team is always available to guide you through the process and make it as smooth as possible.