Have a question ? We are here to help.
Looking for a quick answer? Our frequently asked questions are regularly updated for our most common customer queries.
1. How can I confirm the product size and specifications?
You can find available dimensions, materials, colors, and style options in the product description and images. Please check the selected variant before ordering. If you need additional measurements or help choosing the right product for your project, feel free to contact us.
2. Can I customize the color, material, size, or design?
Yes, customization is available for selected DE-LIANG products. Depending on the item, we may be able to customize colors, materials, dimensions, finishes, or other design details.
Send us your requirements, reference images, or Pantone colors, and we'll confirm the available options, pricing, and production time.
3. Do you offer wholesale pricing or bulk order discounts?
Yes! We welcome wholesale orders from fashion brands, boutiques, retailers, designers, and visual merchandising professionals.
For bulk pricing, simply share the product links, quantities, and delivery destination. Our team will prepare a quotation based on your requirements.
4. Do you ship internationally? Are customs duties included?
Yes, DE-LIANG ships internationally from China. We offer Delivered Duty Paid (DDP) shipping to eligible destinations, with customs clearance and import duties included where specified.
Shipping terms may vary by country and delivery method. Please check the terms at checkout or contact us to confirm whether your order includes all applicable duties and taxes.
5. How long does production and delivery take?
Delivery times depend on product availability, customization requirements, shipping destination, and transportation method.
Ready-to-ship items generally have shorter processing times, while custom and bulk orders may require additional production time. Tracking information will be provided once your order ships.
If you have a specific deadline, contact us before ordering so we can confirm the available shipping options.
6. What payment methods do you accept?
We accept major credit cards and PayPal through our secure checkout, subject to availability in your region. Available payment methods are displayed at checkout.
For custom or wholesale orders, please contact our team to discuss suitable payment arrangements.
7. Can I return or exchange an item?
Return eligibility depends on the product, order type, and reason for return. Standard items may qualify for returns under our Return and Refund Policy.
Customized products generally cannot be cancelled or returned once production has started, except where applicable quality-related or legal rights apply.
Please contact us before returning any item so we can provide the appropriate instructions.
8. What if my order arrives damaged or has a quality issue?
Please contact us as soon as possible and provide your order number, clear photos or videos of the issue, and relevant packaging details.
Our team will review your case and help arrange an appropriate solution, such as a replacement, refund, or compensation, in accordance with our Return and Refund Policy.
9. Can I request additional product photos or videos before ordering?
Absolutely! If you need a closer look at the material, color, finish, construction, or other product details, feel free to contact us.
We can discuss available close-up photos, product videos, or additional specifications to help you make a confident purchasing decision.
Still Have Questions?
We're happy to help with product selection, custom orders, wholesale pricing, and international shipping.
**Email:** oversea005@deliangdisplay.com
**WhatsApp:** +86 135 3763 9371
Tell us what you're looking for, and our DE-LIANG team will help you find the right solution.