Return and Refund Policy
Return Conditions
7-Day Window: Returns must be requested within 7 days of the delivery date. Unfortunately, requests beyond this period cannot be accepted.
*Items must be in original condition: unused, with all tags intact and in original packaging.
Note: Customized items are eligible for exchange only in cases of shipping damage; no refunds will be provided for bespoke products.
Damage & Quality Issues
If you discover damage upon delivery, please follow these steps immediately:
- Document: Take clear photos/videos of the damaged item and the outer packaging.
- Report: Contact the courier company to file a damage claim.
- Notify Us: Send all evidence to oversea005@deliangdisplay.com within 24 hours. We will verify and provide a solution promptly.
How to Start a Return
01 Approval
Contact us for the return address after our team confirms your request.
Contact us for the return address after our team confirms your request.
02 Shipping
Ship the item back using a traceable logistics service. Note: Return shipping costs are borne by the buyer.
Ship the item back using a traceable logistics service. Note: Return shipping costs are borne by the buyer.
03 Verification
Once received, we will inspect the item within 2 working days.
Once received, we will inspect the item within 2 working days.
Refund Processing
Refunds will be issued to your original payment method:
- PayPal: Processed instantly after approval.
- Credit/Bank Cards: Typically takes 3-10 working days to appear on your statement.
Important: If returned items show signs of use or damage that affects secondary sales, the refund may be denied and the item returned to you.