Return and Refund Policy

Returns, Refunds & Cancellations

This policy applies to all DE-LIANG products, subject to the custom-order conditions below and applicable consumer law.

Quality issues or items not as described

Please contact customer service within 7 days of receiving your order. Keep photo or video evidence and provide your order number, shipping tracking number, clear images of the product's condition and an unboxing video. We support a refund or compensation agreed with you for confirmed quality issues or products that do not match the listing.

Damage during shipping

For items damaged in transit, we support replacement shipments or compensation agreed with you. Please retain the packaging and relevant photo or video evidence and contact customer service with your order and tracking details.

30-day change-of-mind returns

For reasons unrelated to product quality or shipping damage, you may request a return and refund within 30 days of receipt. Shipping costs and a handling fee equal to 30% of the product value will be deducted from the refund, except where applicable law requires otherwise. Contact customer service for return instructions.

Custom orders

Once production has started, customized products generally cannot be returned or cancelled. This does not remove remedies for quality issues, items not as described, or shipping damage.

Contact

Email oversea005@deliangdisplay.com with your order number and supporting information.

Your statutory rights: This store policy does not limit mandatory consumer rights. The 7-day reporting request, evidence requirements and deductions above do not override applicable statutory rights. Where a statutory withdrawal right applies, refunds and deductions are handled in accordance with that law rather than automatically applying the 30% fee.