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1. Shipping & Delivery

• Q: How long does shipping take?A: We use premium air freight for all orders. Typically, your mannequin will arrive at your doorstep within 12–15 business days after order confirmation.
• Q: Are customs duties included in the price?A: Yes, for most major regions, our shipping service includes customs clearance. While rare, some countries may impose a small import tax (approx. $20 USD), which remains the buyer's responsibility.
• Q: Why must I provide a phone number and double-check my address?A: Mannequins are oversized parcels. Carriers require a valid phone number to coordinate delivery. Please ensure your shipping address is 100% correct; we cannot be held responsible for delivery failures caused by incorrect contact or address details.

2. Product Quality & Visuals

• Q: Will the clear mannequin cause reflections during photography?A: Our mannequins feature a high-polish finish. To achieve the best "invisible" or "floating" effect, we recommend using softbox lighting or adjusting your light angles. This significantly reduces post-production editing time.
• Q: Is the fiberglass durable? Will it turn yellow over time?A: We use premium UV-resistant fiberglass. Unlike cheap plastics, our material is engineered for long-lasting clarity and structural integrity, making it ideal for high-end window displays.
• Q: How difficult is the assembly?A: Assembly is quick and tool-free! Each mannequin features a professional plug-in system for the arms and torso, allowing you to set up or change garments in minutes.

3. Order Protection & Returns

• Q: What should I do if the product arrives damaged?A: We've got you covered. Although we use reinforced packaging, international transit can be unpredictable. If you notice any damage, please take photos of the box and the product and contact us within 48 hours. We will arrange a replacement or refund immediately.
• Q: Why is there a 10% restocking fee for non-quality returns?A: Due to the high cost of international shipping and the oversized nature of the product, we apply a 10% fee to cover warehouse and handling costs for returns unrelated to quality (e.g., "changed mind" or "wrong size ordered"). Please review the size charts carefully before purchasing.

4. Care & Maintenance

• Q: How do I clean and maintain my clear mannequin?A: Simply wipe with a soft microfiber cloth and lukewarm water or a mild soap. Avoid using alcohol or abrasive chemicals, as they may cloud the transparent finish.

⚠️ Important - Please Read Carefully

To provide our customers with factory-direct pricing, all products are shipped from China. Since international freight is prepaid and non-refundable once the item has departed, our return policy is strictly as follows:

✓7-Day Window: Returns are only accepted for unopened & original-packaged items within 7 days of receipt.✕Used Items: For hygiene and resale standards, used or assembled mannequins cannot be returned.

ℹ️Refund Deductions: Outbound/return shipping costs and a 10% restocking fee will be deducted from the total refund.

⭐Quality Assurance: If you encounter any quality issues, please contact us with photos/videos within 48 hours for a dedicated case-by-case resolution.

⚠️ Crucial for Delivery: Please ensure your Shipping Address is 100% accurate and provide a valid Phone Number at checkout. Incorrect details may lead to delivery delays or failed attempts, and we cannot be held responsible for address errors.