Haben Sie eine Frage? Wir helfen Ihnen gerne.
Sie suchen eine schnelle Antwort? Unsere häufig gestellten Fragen werden regelmäßig um die wichtigsten Kundenanliegen ergänzt.
Für welche Präsentationen eignen sich die Modelle?
Unsere Modelle sind je nach Ausführung für Bekleidung, Accessoires, Schmuck, Hüte oder Perücken geeignet. Material, Maße und Funktionen unterscheiden sich. Bitte prüfen Sie die jeweilige Produktbeschreibung; die Eignung für den Außenbereich ist nicht pauschal zugesichert.
2. Can I customize the color, material, size, or design?
Yes! DE-LIANG offers customization for selected products, including the fabric covering on mannequins and dress forms.
Depending on the product, customization options may include suede, velvet, linen, leather, and other fabric finishes, as well as colors, body measurements, poses, arm styles, and display bases.
Simply share your requirements, reference photos, fabric samples, or Pantone colors with us. Our team will help you explore available options and confirm pricing and production details.
Wie lange dauert der Versand?
Die Lieferzeit hängt vom Produkt, möglichen Anpassungen, dem Zielort und der Versandart ab. Bitte beachten Sie unsere aktuellen Versandbedingungen oder kontaktieren Sie uns für eine Einschätzung zu Ihrer Bestellung.
Wie kann ich eine Rückgabe oder einen Umtausch anfragen?
Bitte kontaktieren Sie unseren Kundenservice mit Ihrer Bestellnummer und einer Beschreibung Ihres Anliegens. Für Voraussetzungen und Ablauf gelten die aktuellen Rückgabe- und Erstattungsbedingungen. Gesetzliche Verbraucherrechte bleiben unberührt.
5. How long does production and delivery take?
Delivery times depend on product availability, customization requirements, shipping destination, and transportation method.
Ready-to-ship items generally have shorter processing times, while custom and bulk orders may require additional production time. Tracking information will be provided once your order ships.
If you have a specific deadline, contact us before ordering so we can confirm the available shipping options.
6. What payment methods do you accept?
We offer a variety of secure and convenient payment options, including:
- PayPal
- Apple Pay
- Google Pay
- Debit and credit cards
- Shop Pay
- Alibaba Trade Assurance
- XTransfer international bank transfers
Available payment methods may vary by location and order type.
If you prefer another payment method or need assistance with a wholesale payment, please contact our customer service team. We're happy to help you find a suitable solution.
7. Can I return or exchange an item?
Return eligibility depends on the product, order type, and reason for return. Standard items may qualify for returns under our Return and Refund Policy.
Customized products generally cannot be cancelled or returned once production has started, except where applicable quality-related or legal rights apply.
Please contact us before returning any item so we can provide the appropriate instructions.
8. What if my order arrives damaged or has a quality issue?
Please contact us as soon as possible and provide your order number, clear photos or videos of the issue, and relevant packaging details.
Our team will review your case and help arrange an appropriate solution, such as a replacement, refund, or compensation, in accordance with our Return and Refund Policy.
9. Can I request additional product photos or videos before ordering?
Absolutely! If you need a closer look at the material, color, finish, construction, or other product details, feel free to contact us.
We can discuss available close-up photos, product videos, or additional specifications to help you make a confident purchasing decision.
Still Have Questions?
We're happy to help with product selection, custom orders, wholesale pricing, and international shipping.
**Email:** oversea005@deliangdisplay.com
**WhatsApp:** +86 135 3763 9371
Tell us what you're looking for, and our DE-LIANG team will help you find the right solution.