Une question ? Nous sommes là pour vous aider.
Vous cherchez une réponse rapide ? Notre FAQ est régulièrement mise à jour pour répondre aux questions les plus courantes.
1. How can I confirm the product size and specifications?
You can find available dimensions, materials, colors, and style options in the product description and images. If you need additional measurements or help choosing the right product for your project, feel free to contact us.
Email: oversea005@deliangdisplay.com
WhatsApp: +86 135 3763 9371
2. Can I customize the color, material, size, or design?
Yes! DE-LIANG offers customization for selected products, including the fabric covering on mannequins and dress forms.
Depending on the product, customization options may include suede, velvet, linen, leather, and other fabric finishes, as well as colors, body measurements, poses, arm styles, and display bases.
Simply share your requirements, reference photos, fabric samples, or Pantone colors with us. Our team will help you explore available options and confirm pricing and production details.
3. Do you offer wholesale pricing or bulk order discounts?
Yes! We welcome wholesale orders from fashion brands, boutiques, retailers, designers, and visual merchandising professionals.
For bulk pricing, simply share the product links, quantities, and delivery destination. Our team will prepare a quotation based on your requirements.
4. Do you ship internationally? Are customs duties included?
Yes, DE-LIANG ships internationally from China. We offer Delivered Duty Paid (DDP) shipping to eligible destinations, with customs clearance and import duties included where specified.
Shipping terms may vary by country and delivery method. Please check the terms at checkout or contact us to confirm whether your order includes all applicable duties and taxes.
5. How long does production and delivery take?
Delivery times depend on product availability, customization requirements, shipping destination, and transportation method.
Ready-to-ship items generally have shorter processing times, while custom and bulk orders may require additional production time. Tracking information will be provided once your order ships.
If you have a specific deadline, contact us before ordering so we can confirm the available shipping options.
6. What payment methods do you accept?
We offer a variety of secure and convenient payment options, including:
- PayPal
- Apple Pay
- Google Pay
- Debit and credit cards
- Shop Pay
- Alibaba Trade Assurance
- XTransfer international bank transfers
Available payment methods may vary by location and order type.
If you prefer another payment method or need assistance with a wholesale payment, please contact our customer service team. We're happy to help you find a suitable solution.
7. Can I return or exchange an item?
Return eligibility depends on the product, order type, and reason for return. Standard items may qualify for returns under our Return and Refund Policy.
Customized products generally cannot be cancelled or returned once production has started, except where applicable quality-related or legal rights apply.
Please contact us before returning any item so we can provide the appropriate instructions.
8. What if my order arrives damaged or has a quality issue?
Please contact us as soon as possible and provide your order number, clear photos or videos of the issue, and relevant packaging details.
Our team will review your case and help arrange an appropriate solution, such as a replacement, refund, or compensation, in accordance with our Return and Refund Policy.
9. Can I request additional product photos or videos before ordering?
Absolutely! If you need a closer look at the material, color, finish, construction, or other product details, feel free to contact us.
We can discuss available close-up photos, product videos, or additional specifications to help you make a confident purchasing decision.
Still Have Questions?
We're happy to help with product selection, custom orders, wholesale pricing, and international shipping.
**Email:** oversea005@deliangdisplay.com
**WhatsApp:** +86 135 3763 9371
Tell us what you're looking for, and our DE-LIANG team will help you find the right solution.